Refunds & Returns Policy
Because many of our items are small-batch, seasonal, or perishable, we keep our returns and refunds policy simple and transparent.
Food Items
For safety and quality reasons, we do not accept returns on food items, including sauces, jellies, and other consumables.
Refunds or replacements for food items are considered only if:
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The item arrived damaged
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The wrong item was sent
Any issues must be reported within 7 days of delivery. Please include your order number and a photo of the issue so we can help quickly.
Non-Food Items
For non-food items (such as candles or crafted goods):
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Returns are accepted only if the item arrives damaged or defective
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Items must be unused and in original condition
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Requests must be submitted within 7 days of delivery
If approved, we will offer a replacement or refund, depending on availability.
Small-Batch & Limited Items
Many of our products are made in limited quantities.
If a replacement is not available:
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A refund will be issued to the original payment method, or
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We may offer store credit, if preferred
Items Not Eligible for Return or Refund
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Opened or used items
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Food items not reported as damaged within the 7-day window
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Issues reported more than 7 days after delivery
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Damage caused by improper storage, handling, or misuse
How to Request a Refund or Replacement
To request help with an order, please contact us with:
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Your order number
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A brief description of the issue
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Photos, if applicable
This helps us resolve things fairly and quickly.
Processing Refunds
Approved refunds are issued to the original payment method and typically process within 5–10 business days, depending on your payment provider.
A Note on Fairness
We do our best to be reasonable and responsive. If something truly unusual happens, we encourage you to reach out. We’ll always review situations case by case, with fairness in mind.
Questions
If you have questions about returns or refunds, feel free to contact us.
We’re happy to help—after the farm meeting adjourns.